Russell Kong · Customer Solutions Engineer × Tech Lover

About

Customer Solutions Engineer & Technology Consultant who bridges deep engineering capability with client-facing strategy. Currently building core subsystems of an enterprise charting SDK at Trontal Group that clients can integrate in under 50 lines of code, while owning technical relationships across 10+ enterprise accounts with post-trial conversion above 60% and building the backend of a script marketplace serving up to 20K monthly users. Previously shipped kiyotaka.ai's core platform as a Full Stack Engineer, boosting signups by 250% and cutting resource consumption by 50%. Background includes management consulting at Accenture, delivering AI agents and MarTech strategies projecting a 30% revenue increase, plus Data & AI consulting at Ernst & Young. Passionate about advisory roles where technical depth meets business outcomes.

Skills

TypeScript JavaScript Python SQL Vue.js React.js Node.js WebSocket REST APIs Docker GCP Azure Databricks Apache Spark Power BI HTML/CSS

Certifications

Salesforce AI Associate Google Cloud Digital Leader AZ-900 Azure Fundamentals AI-900 Azure AI Fundamentals Databricks Lakehouse Fundamentals Databricks GenAI Fundamentals TensorFlow Developer Specialization Deep Learning (Andrew Ng)

Education

BSc Computer Science (Advanced Computer Science)

Monash University Malaysia

GPA: 3.79 / 4.00 · High Achievers Award

Off the clock

Kaya Kong (KK), a golden shaded British Shorthair. Chief morale officer & rubber duck debugger.

Experience

Trontal Group

Customer Solutions Engineer

Jan 2026 – Present

Built core subsystems of enterprise charting SDK (three-tier indicator architecture, schema-driven dialogs, real-time WebSocket data routing, reconnection handling), enabling client integration in under 50 lines of code with comprehensive documentation
Onboarded and owned technical relationships across 10+ enterprise accounts as primary point of contact, maintaining post-trial conversion above 60%
Scoped 10+ client and product feature requests into feasibility studies and business cases with effort estimates, risk findings, and build/defer/sequence recommendations
Designed and built the backend for a script marketplace where users publish, sell, and share trading scripts, serving up to 20K monthly users
Engineered real-time data systems: streaming heatmaps, reservoir sampling, concurrent lazy-load, cache-aligned fetching, cryptographic licensing, white-label theming

Trontal Group

Full Stack Software Engineer

May 2025 – Jan 2026

Led end-to-end UI redesign of the trading dashboard, evolving the interface from a dense retail crypto layout to a refined institutional aesthetic by restructuring widget hierarchy, modernizing typography and color, and shipping a modular workspace framework
Increased sign-up rates by 250% through UI and login page revamp for kiyotaka.ai
Designed decoupled architecture with worker nodes, reducing resource consumption by 50%
Architected secure and scalable API layers for real-time market metrics
Established product analytics tracking (MAU, NPS, DAU/MAU, session duration) contributing to 10% MoM increase in product stickiness

Accenture

Management Consulting Analyst

July 2024 – May 2025

Assessed current-state MarTech architecture; defined strategic roadmap projecting 30% revenue increase
Led Google CCAI conversational AI implementation, increasing containment rates by 30%

Ernst & Young

Data & AI Associate Consultant Intern

Nov 2023 – Feb 2024

Improved query times by 50% through ABC Framework migration using Azure Data Factory, Databricks, PowerBI, Apache Spark, SQL

Monash University

Class Assistant & PASS Leader

Feb 2023 – July 2024

Organized 4 weekly classes on FIT1008/FIT2102 for 200+ students

Google Developers

Lead, GDSC Monash Malaysia

Aug 2022 – July 2023

Hosted KitaHack 2023 for 400+ participants, raised RM30k+
Led 27 core team members, 13 events, 400% member increase, 600% YouTube viewership increase

Work

kiyotaka.ai, a real-time crypto charting and analytics platform

kiyotaka.ai Next-gen crypto charting platform with real-time order book, volume footprint, and advanced analytics

PLG Signup Revamp

Product & Growth

Legacy login flow had high drop-off. Needed to maximize conversion without engineering overhead.

250% increase in sign-up rates. Measurably improved activation funnel.

Vue.js UX PostHog

Worker Node Architecture

Architecture

One single main thread couldn't scale. Resource consumption was unsustainable for real-time market data.

50% reduction in data-to-render.

Node.js Docker Architecture

Multi-Agent AI System

AI Engineering

Client needed intelligent automation for complex customer service workflows across channels.

30% increase in containment rates. Reduced average handle time.

Google CCAI Dialogflow NLP

CCAI NLU Pipeline

AI & NLP

Telco client's existing IVR had poor intent recognition and high misroute rates.

Significant improvement in first-contact resolution. Deployed across 3 business units.

NLU CCAI Telco

SWR Caching Layer

Performance

Dashboard queries were slow. Users experienced stale data and long loading times.

10x latency reduction. Improved perceived performance and user satisfaction.

Caching SWR Performance

Script Marketplace

Backend & Platform

Users needed a way to publish, sell, and share trading scripts across the platform ecosystem.

Backend serving up to 20K monthly users with publishing, licensing, and distribution.

Node.js API Design Licensing